Terms of Service

1. What {brand} does

SMM Apps connects to your SMM panel through its API and runs a Telegram bot for each website you add. The bot answers tickets about orders, sends speed-up, refill and cancel requests to the Telegram or WhatsApp groups you share with your providers, follows up on them, and, if you turn it on, lets our AI agent answer your customers.

Add-ons and tools you can turn on: Service Analytics (rankings of your services, widgets and a chat bubble on your panel), the Accounts add-on (your own WhatsApp and Telegram accounts, connected by QR, for replies, forwarding and marketing) and Start count (start counts and drop checks for your orders, paid with count credits).

We host and run the software; you get access to the service, not a copy of the software.

2. Your account

• You must be at least 18 and able to enter into a contract.
• Use a real email address and keep it up to date. Invoices, reminders and alerts go there.
• Keep your password secret, or your Google account if you sign in with Google. You're responsible for what happens in your account. Tell us at once if you think someone else got in.
• The free trial is once per panel. Don't open extra accounts to get more trials or to get around limits.

3. Your panel, bots, groups and accounts

• Only connect a panel, a bot, Telegram or WhatsApp groups and personal accounts that you own or are allowed to run.
• You allow us to use your panel API key, bot token and connected accounts to do what SMM Apps does for you. We store keys and tokens encrypted and use them for nothing else. You can remove them at any time by deleting the website or the device.
• What your bot and your accounts send is your responsibility: the settings you choose, the replies and messages you write, and the AI answers you turn on. Telegram's and WhatsApp's terms apply to your bots, groups and accounts; WhatsApp can ban numbers that send unwanted messages.
• Your relationships with your customers and providers are your own. We aren't a party to your orders, refunds or disputes.

4. The AI agent

The AI agent writes answers with a third-party AI model, using your panel's data and your settings. AI can be wrong: check its answers, and keep a person in your Human Support group for the cases it hands over. AI messages count against your plan's monthly limit. When the limit is reached, the AI agent stops and chats go to Human Support until the next month or until you add an AI message package (by hand, or automatically from your balance with auto-buy).

5. Acceptable use

Don't use SMM Apps to:

• break the law, or sell services that are illegal where you or your customers are;
• send spam, or message people who haven't contacted you or agreed to hear from you;
• harass, deceive or defraud anyone;
• collect people's data without the right to do so;
• attack, overload or probe SMM Apps or anyone else's systems;
• copy, resell or rebuild the service without our written permission.

If you do, we may pause or close your account (see section 7).

6. Plans, trial and payment

• Plans are billed monthly in US dollars at the prices on our pricing page. Each plan has a website limit, a monthly limit of AI messages and free count credits.
• The free trial lasts 7 days, with the trial's limits, once per panel. When it ends, your bots pause until you pay.
• We send an invoice a few days before each period ends. You pay as the invoice explains; network and payment fees are yours. A payment counts once it has arrived in full. Crypto sent to a wrong address or network usually can't be recovered, so check before you send.
• If an invoice is still unpaid when the period ends, your bots keep running for 3 more day(s), then pause.
• Extra AI message packs are used only after your plan's monthly limit. Bought count credits never expire; the free ones of a month don't carry over.
• Payments aren't refundable, including for unused time, messages or credits, unless the law requires it, our Refund policy says so, or we agree in writing.
• Money you add to your SMM Apps balance can only be spent on SMM Apps. It can't be withdrawn or moved to another account.
• We may change our prices. We'll email you at least 30 days before a new price applies to you, and it starts with your next period.
• You're responsible for any taxes on what you pay.

7. Pausing, closing and deleting

• You can stop at any time: don't renew, or delete your websites in the dashboard.
• While your account is paused, your bots don't run. Paying the open invoice starts them again.
• If your account stays paused for 60 days, we delete its websites with their bot data and logs. We email you a week before. Your account and invoices stay, so you can come back.
• We may pause or close your account if you break these terms, don't pay, or put the service or other people at risk. Where we reasonably can, we'll tell you first and give you a chance to fix it.

8. Your data

Your data stays yours. You give us only the rights we need to run SMM Apps for you. Our Privacy policy explains what we collect and why. For data about your panel's customers that passes through your bot or your accounts, you decide why it's processed and we process it on your behalf. You're responsible for having the right to share it with us, and for telling your customers (for example in your panel's privacy policy) that support runs through SMM Apps and an AI agent.

9. The service

We work to keep SMM Apps running, but we can't promise it will always be available or free of errors. It depends on Telegram, WhatsApp, your panel, your providers, AI providers and counting services, which we don't control. We may need short pauses for maintenance. We may change features over time, and we'll tell you before a change removes something you rely on.

10. No warranty

SMM Apps is provided "as is" and "as available". As far as the law allows, we disclaim all warranties, including that it fits a particular purpose or that it will work without interruption or errors. Start counts and drop checks come from public numbers on the social network and can differ from what the network shows later.

11. Limits on liability

As far as the law allows:

• we aren't liable for indirect or consequential losses, such as lost profit, lost orders or customers, a banned bot, number or account, or disputes with your providers or customers;
• our total liability for anything related to SMM Apps is limited to what you paid us in the 3 months before the claim.

Nothing in these terms limits a liability that the law doesn't allow to be limited.

12. Claims caused by your use

If someone makes a claim against us because of your panel business, what your bot or accounts sent, or your breach of these terms, you'll cover our reasonable costs and losses from that claim.

13. Changes to these terms

We may update these terms. For important changes we'll email you at least 14 days before they apply. If you keep using SMM Apps after that, the new terms apply to you; if you don't agree, stop using the service before then.

14. Law and disputes

These terms are governed by the laws of Bangladesh. Before going to court, please contact us and give us 30 days to try to solve the problem. Any dispute goes to the courts of Bangladesh.

15. Contact

• SMM Apps
• Email: business.mhtanvirahamad@gmail.com
• Telegram: [support Telegram]